SanusSys LLC, a Colorado limited liability company ("we", "us", "our", or "Company"), operates the EtherView network monitoring and packet capture software application ("Software") and the etherview.io website, including all subdomains, related applications, and services (collectively, the "Services").

This Privacy Policy ("Policy") describes our policies and procedures regarding the collection, use, disclosure, retention, and protection of personal information and data when you access our website, download, install, or use our Software, create an account, purchase a license, or otherwise interact with our Services.

BY ACCESSING, BROWSING, OR USING OUR WEBSITE, BY DOWNLOADING, INSTALLING, OR USING OUR SOFTWARE, OR BY CREATING AN ACCOUNT OR PURCHASING A LICENSE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. If you do not agree with the terms of this Privacy Policy, you must immediately cease all use of our Services and uninstall any copies of our Software.

This Policy should be read in conjunction with our Terms of Use, which govern your use of our Services and are incorporated herein by reference.

person1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources. The types of information we collect depend on how you interact with our Services and which features you use.

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when registering for an account, purchasing a license, contacting customer support, participating in surveys, or otherwise interacting with our Services:

• Identity Information: First name, last name, username, or similar identifier
• Contact Information: Email address, phone number (optional), mailing address
• Business Information: Company name, job title, business address, VAT/tax identification numbers
• Account Credentials: Username and password (passwords are cryptographically hashed using industry-standard algorithms and cannot be retrieved or viewed by our staff)
• Payment and Billing Information: Credit/debit card numbers, billing address, transaction history (note: full payment card details are processed and stored exclusively by our PCI-DSS compliant payment processor, Stripe; we retain only the last four digits for your reference)
• Communications: Content of emails, support tickets, chat messages, or other communications you send to us
• Marketing Preferences: Your preferences regarding receiving marketing communications from us

1.2 Device and Technical Information

IMPORTANT: To provide software licensing, activation, and anti-piracy services, our Software collects certain hardware and system information from devices where it is installed. This information is essential for license validation and is collected with your consent when you install and activate the Software.

Note: EtherView is a network packet capture application. While the Software captures and analyzes network traffic on your local system, we do not collect, transmit, store, or have access to any captured network data, packet contents, or traffic you analyze using the Software. All captured data remains exclusively on your local device under your control.

1.3 Automatically Collected Information

When you visit our website or use our Services, we automatically collect certain information using cookies, web beacons, and similar tracking technologies:

• Access Logs: IP address, access timestamps, pages/resources requested, HTTP status codes, referrer URL
• Device Information: Device type, operating system, screen resolution, browser type and version
• Usage Data: Pages visited, features used, click patterns, session duration, navigation paths
• Location Data: Approximate geographic location derived from IP address (city/region level)
• Analytics Data: Aggregated and anonymized usage statistics to improve our Services

1.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations, fraud alerts, and chargeback notifications from Stripe
• Email Service Providers: Email delivery status, open rates, and bounce information from SendGrid
• Security Services: Bot detection and fraud risk scores from Google reCAPTCHA

settings2. How We Use Your Information

We process your personal information for the purposes described below. We will only use your personal information when we have a valid legal basis to do so, which may include your consent, our legitimate business interests, performance of a contract with you, or compliance with legal obligations.

2.1 Providing and Improving Our Services

• Create, maintain, and secure your user account
• Process purchases, payments, and refunds
• Generate, deliver, activate, and validate software license keys
• Enforce license terms, including device limits and subscription status
• Provide technical support, troubleshooting, and customer service
• Analyze usage patterns to improve functionality, performance, and user experience
• Develop new features, products, and services

2.2 Communications

• Send transactional emails (purchase confirmations, license delivery, password resets)
• Send service-related notifications (subscription expiration, important updates, security alerts)
• Respond to your inquiries, comments, and support requests
• With your consent, send promotional and marketing communications (you may opt out at any time)

2.3 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent transactions and license abuse
• Monitor for unauthorized access, security breaches, and malicious activity
• Verify user identity and prevent account takeover
• Protect against chargebacks and payment fraud
• Enforce our Terms of Use and license agreements

2.4 Legal and Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from law enforcement and government authorities
• Establish, exercise, or defend legal claims
• Maintain records for tax, accounting, and audit purposes
• Enforce our intellectual property rights

2.5 Business Operations

• Conduct internal business analysis and reporting
• Evaluate and improve our marketing and promotional efforts
• Plan and execute business transactions (mergers, acquisitions, asset sales)

web3. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a personalized experience and improve our Services.

3.1 Types of Cookies We Use

3.2 Third-Party Cookies

Third-party services integrated into our website may set their own cookies:

• Google reCAPTCHA: Security cookies to detect bots and prevent abuse
• Stripe: Payment-related cookies for fraud prevention

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. However, please note that:

• Disabling strictly necessary cookies will prevent you from using authenticated features
• Some features may not function properly without cookies
• You may need to adjust settings each time you visit

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

share4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party vendors, service providers, and contractors who perform services on our behalf. These parties are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using it for their own purposes.

• Stripe, Inc.: Payment processing, billing, fraud detection
• Twilio SendGrid: Transactional and marketing email delivery
• Cloud Hosting Providers: Infrastructure, data storage, and computing services
• Google LLC: reCAPTCHA bot protection, analytics

4.2 Legal Requirements and Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Use, license agreements, and other policies
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of SanusSys LLC, our users, or the public
• Respond to claims that any content violates the rights of third parties

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or other business transaction, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4.5 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or other business purposes.

lock5. Data Security

We take the security of your personal information seriously and implement industry-standard technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Encryption in Transit: All data transmitted between your browser/device and our servers is encrypted using TLS 1.2+ (HTTPS)
• Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption
• Password Security: User passwords are cryptographically hashed using industry-standard algorithms (bcrypt/Argon2) with unique salts; plain-text passwords are never stored or accessible
• License Key Security: License keys are cryptographically signed using SHA-256 to prevent tampering and forgery
• Session Management: Secure session tokens with automatic expiration and invalidation
• Two-Factor Authentication: Optional additional security layer for account access

5.2 Administrative Safeguards

• Access Control: Role-based access controls limit employee access to personal information on a need-to-know basis
• Security Training: Employees receive training on data protection and privacy practices
• Vendor Assessment: Third-party service providers are evaluated for security and privacy compliance
• Incident Response: Documented procedures for responding to data breaches and security incidents

5.3 Third-Party Security

• Payment Processing: All payment transactions are processed by Stripe, a PCI-DSS Level 1 certified payment processor; we never store full credit card numbers
• Infrastructure: Our services are hosted on enterprise-grade infrastructure with SOC 2 Type II compliance

history6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

6.1 Retention Periods

6.2 Deletion Requests

You may request deletion of your personal data by contacting us at support@sanussys.com. Please note that we may retain certain information as required by law, for legitimate business purposes, or to complete transactions you initiated. Specifically, we may retain:

• Transaction records required for tax and accounting purposes
• Information necessary to prevent fraud or enforce our agreements
• Data we are legally obligated to retain
• Anonymized or aggregated data that cannot identify you

verified_user7. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to helping you exercise these rights.

7.1 General Rights

Subject to applicable law, you may have the right to:

• Access: Request confirmation of whether we process your personal data and obtain a copy of such data
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request that we limit processing of your personal data in certain situations
• Portability: Receive your personal data in a structured, commonly used, machine-readable format
• Object: Object to processing of your personal data for direct marketing or based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

7.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell personal information or share it for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes authorized by the CCPA
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Verification: To protect your privacy, we may require you to verify your identity before responding to your request. We will match the information you provide with information we have on file.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We may require written authorization from you and identity verification.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Email us at support@sanussys.com with the subject line "Privacy Rights Request"
• Contact us via our website at sanussys.com/Contacts/Contact
• Call us at 1-855-450-4525

We will respond to your request within 45 days (or as required by applicable law). If we need additional time, we will notify you of the extension and the reason.

7.4 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that you will continue to receive transactional communications (e.g., license delivery, password resets, subscription notifications) even after opting out of marketing.

extension8. Third-Party Services

Our Services integrate with and rely on third-party service providers. These providers have their own privacy policies governing their collection and use of your information. We encourage you to review their privacy practices.

8.1 Our Service Providers

8.2 Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

child_care9. Children's Privacy

Our Services are intended for users who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from children under 18 years of age (or the applicable age of majority in your jurisdiction).

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at support@sanussys.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not target or market our Services to children.

public10. International Data Transfers

SanusSys LLC is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located or our service providers are based.

These countries may have data protection laws that are different from (and potentially less protective than) the laws of your country. By using our Services and providing your personal information, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

Where required by applicable law (such as the GDPR), we implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Binding corporate rules
• Transfers to countries deemed adequate by applicable authorities

update11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Policy:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide notice through our website, by email, or through the Software
• We may require you to acknowledge or accept the revised Policy before continuing to use our Services

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.

If you do not agree to any changes, you must stop using our Services and may request deletion of your account and personal data.

email12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.